Refund Policy

1. Our Commitment

At Cruxtab Technologies, we stand behind the quality of our work. We use a milestone-based payment structure that protects both parties and ensures you only pay for work that meets your expectations. This policy outlines how refunds are handled for our Shopify development services.

2. Milestone-Based Payment Structure

Our standard payment schedule is designed to minimize risk:

You are never asked to pay the full amount upfront. Each payment is tied to a tangible deliverable that you review and approve before the next phase begins.

3. Satisfaction Guarantee

If a deliverable does not meet the specifications outlined in your project proposal, we will revise it until it does — at no additional cost. Our satisfaction guarantee covers the agreed scope and requirements. We do not consider a milestone complete until you have reviewed and approved the work.

4. Refund Eligibility

Before work begins: If you cancel a project before any work has started, you are entitled to a full refund of any deposit paid, minus a 10% administrative fee.

During the project: If you cancel mid-project, you will be billed for all work completed up to the cancellation date. Any prepaid amounts exceeding the value of completed work will be refunded within 14 business days.

After delivery: Once a project is delivered and approved, refunds are not available for completed work. Post-delivery issues are covered under our 30-day post-launch support guarantee.

Maintenance retainers: Monthly retainers can be cancelled with 14 days notice. Unused hours in the current billing period are not refundable, but there are no cancellation fees or long-term commitments.

5. Dispute Resolution

If you are dissatisfied with any aspect of our work, we encourage you to contact your project manager immediately. We commit to addressing concerns within 48 hours and working toward a resolution that satisfies both parties. If a resolution cannot be reached through direct communication, either party may seek mediation before pursuing legal remedies.

6. How to Request a Refund

To request a refund, contact us with:

• Your project name and contract reference number
• The reason for your refund request
• Any supporting documentation

Email: billing@cruxtab.com
We will acknowledge your request within 2 business days and process eligible refunds within 14 business days via your original payment method.

7. Contact

For questions about this Refund Policy, contact us at billing@cruxtab.com or visit our contact page.