Ongoing updates, bug fixes, performance monitoring, and security for your Shopify store. A dedicated team that keeps your store running perfectly — so you can focus on growing your business.
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Avg. Response Time
Managed Store Uptime
A Shopify store is not a set-it-and-forget-it project. Themes need updating, apps break after updates, performance degrades over time, and security vulnerabilities appear without warning. We provide ongoing maintenance and support so your store stays fast, secure, and conversion-optimized every single day — without you needing to manage a technical team.
We do not wait for things to break. Automated monitoring catches performance drops, broken links, and app conflicts before they impact your revenue. Weekly health checks and monthly audits keep your store in peak condition.
You get a named developer and project manager who know your store inside out. No re-explaining your setup every time you need help. Direct Slack access and a 2-hour average response time for critical issues.
Beyond bug fixes, we recommend conversion improvements, feature updates, and performance optimizations based on your store data. Your retainer includes hours for proactive improvements — not just firefighting.
Rapid diagnosis and resolution of theme bugs, app conflicts, checkout issues, and display problems. Prioritized by business impact with 2-hour response for critical issues.
Scheduled updates for your Shopify theme, installed apps, and custom code. Every update tested on a staging environment before deployment to avoid breaking changes.
Continuous monitoring of Core Web Vitals, page load times, and Lighthouse scores. Automated alerts for performance degradation with immediate investigation and resolution.
SSL certificate monitoring, malicious code scanning, app permission auditing, and checkout security verification. Proactive protection against vulnerabilities.
Real-time uptime checks every 60 seconds with instant alerting. If your store goes down, we know before you do — and we are already working on it.
Product uploads, collection changes, banner updates, sale configurations, and content edits. We handle the admin tasks so you do not have to.
New sections, custom functionality, design updates, and conversion improvements. Growth and Enterprise plans include dedicated development hours for proactive enhancements.
Store health report with performance metrics, uptime stats, issues resolved, development hours used, and recommendations for the month ahead.
Every project ends with a production-ready Shopify store and these tangible outputs.
Rapid response to bugs and issues with 2-hour SLA for critical problems affecting revenue
Theme and app updates tested on staging and deployed safely with rollback plans
Continuous Core Web Vitals and page speed tracking with automated degradation alerts
Weekly security audits covering SSL, app permissions, malicious code, and checkout integrity
60-second check intervals with instant alerting and 99.9% uptime guarantee for managed stores
Dedicated hours for feature development, design updates, and conversion improvements
Direct Slack channel with your dedicated developer and project manager for fast communication
Comprehensive store health report with metrics, issues resolved, and recommendations
We use the best tools in the Shopify ecosystem and modern frontend stack to deliver stores that are fast, reliable, and easy to maintain.
Uptime & performance
Protection & compliance
Code & theme
Speed optimization
Team collaboration
Quality assurance
Get a free store health check and see what a dedicated support team can do for your business.
Get a Free Health Check →It depends on the plan, but all tiers include bug fixes, theme and app updates, uptime monitoring, and monthly health reports. Growth and Enterprise plans add security monitoring, performance optimization, dedicated development hours, and direct Slack access to your team.
Basic plan: 4-hour response during business hours. Growth plan: 2-hour response during business hours. Enterprise plan: 1-hour response during business hours, with 24/7 critical issue support. Critical issues (store down, checkout broken) are always prioritized regardless of plan.
Yes. Growth includes 10 hours and Enterprise includes 20 hours of development time per month. Use them for new sections, design updates, conversion improvements, app installations, or any feature work. Unused hours do not roll over.
Always. Every theme update, app update, and code change is tested on a staging environment first. We verify functionality, performance, and compatibility before deploying to your live store. Rollback plans are in place for every deployment.
You can upgrade your plan at any time or purchase additional development hours at our standard rate. For large one-off projects, we scope them separately from your retainer so your monthly hours remain available for ongoing work.
Basic is month-to-month with no commitment. Growth requires a 3-month minimum and Enterprise requires a 6-month minimum. After the minimum period, all plans continue month-to-month and can be cancelled with 30 days notice.
Enterprise plan: Our monitoring detects it within 60 seconds and our on-call engineer responds immediately, 24/7. Growth plan: Automated monitoring sends an alert, and we respond first thing in the morning. Basic plan: Same monitoring and alerting — we address it during business hours.
Need a bigger build? We create custom Shopify stores and transition them into our maintenance program for ongoing care.
Learn More →Combine maintenance with SEO to keep your store running and ranking. Ongoing technical SEO as part of your retainer.
Learn More →Use your monthly dev hours for A/B testing and conversion improvements alongside regular maintenance.
Learn More →Get a free store health check. We will audit your store and show you exactly what needs attention.