Question 1

What does Cruxtab Technologies do?

Accepted Answer

Cruxtab Technologies is a Shopify-focused development agency. We build custom Shopify stores, Shopify Plus enterprise solutions, headless Hydrogen storefronts, custom apps, and provide migration, SEO, CRO, and ongoing maintenance services. We work exclusively with Shopify — it is all we do.

Question 2

Where is Cruxtab based?

Accepted Answer

We are headquartered in Surat, Gujarat, India. Our team works both from our Surat office and remotely. We serve clients globally across 12+ countries including the US, UK, Canada, Australia, and throughout Europe and Asia.

Question 3

Do you work with international clients?

Accepted Answer

Absolutely. Over 60% of our clients are international. We work across time zones with flexible meeting schedules, shared project boards for async communication, and dedicated project managers who ensure smooth collaboration regardless of location.

Question 4

What industries do you serve?

Accepted Answer

We have built Shopify stores across every major eCommerce vertical — fashion, jewelry, health and wellness, food and beverage, beauty, home and furniture, electronics, fitness, B2B wholesale, pet products, kids and baby, and luxury brands. Each industry has unique challenges and we bring category-specific expertise to every project.

Question 5

Do you sign NDAs?

Accepted Answer

Yes. We are happy to sign non-disclosure agreements before any project discussion. We take client confidentiality seriously and have standard NDA templates ready. If you have your own NDA, we will review and sign that as well.

Question 6

How long does a typical Shopify project take?

Accepted Answer

Timeline depends on scope: a standard Shopify store takes 6-10 weeks, Shopify Plus builds take 10-16 weeks, and headless Hydrogen projects take 12-20 weeks. Speed optimization and CRO projects typically run 2-4 weeks. We always provide a detailed timeline during the discovery phase before any commitment.

Question 7

Do you use templates or pre-built themes?

Accepted Answer

No. Every store we build is custom-coded from scratch using Shopify's Liquid templating language. We do not use page builders, pre-built themes, or template frameworks. This means your store is lean, fast, unique to your brand, and fully maintainable — not a patchwork of third-party code.

Question 8

Can I see progress during development?

Accepted Answer

Yes. Every client gets access to a shared project board with real-time progress tracking. We deploy to a development store that you can preview at any time. We also hold weekly progress calls and provide written status updates so you are never in the dark about where things stand.

Question 9

Will I own the code after the project?

Accepted Answer

Yes — 100%. All custom code, themes, and apps we build for you are your property. We do not use proprietary frameworks or code that locks you in. If you ever want to work with a different developer, they can pick up exactly where we left off with clean, well-documented code.

Question 10

Do you build custom Shopify apps?

Accepted Answer

Yes. We build both public apps for the Shopify App Store and private/custom apps tailored to specific business needs. Our team works with Shopify's App Bridge, Polaris design system, Admin API, and Storefront API to deliver production-grade applications. We have built over 40 apps to date.

Question 11

How much does a Shopify project cost?

Accepted Answer

Projects range from $800 for a basic store setup to $75,000+ for enterprise Shopify Plus or headless builds. Custom stores start at $5,000, theme development at $3,000, speed optimization at $1,500, and maintenance retainers at $800/month. We provide detailed fixed-price proposals after a free discovery call.

Question 12

Do you charge hourly or fixed price?

Accepted Answer

We work on fixed-price projects — not hourly billing. After understanding your requirements during discovery, we provide a detailed proposal with a fixed price, scope, and timeline. This means no surprises and complete budget predictability. The only exception is ongoing maintenance retainers, which are monthly.

Question 13

What is included in the project price?

Accepted Answer

Every project includes: discovery and strategy, design and prototyping, development and QA, performance optimization, SEO setup, deployment, and 30 days of post-launch support. Specific deliverables vary by project type and are detailed in your proposal. Third-party app costs and Shopify subscription fees are separate.

Question 14

What are your payment terms?

Accepted Answer

Most projects follow a milestone-based payment schedule: 40% upfront to begin work, 30% at design approval, and 30% at launch. For larger projects ($15K+), we offer monthly installment plans. We accept bank transfer, PayPal, and Wise for international clients.

Question 15

What is your refund policy?

Accepted Answer

If we have not delivered on our commitments, we will make it right. We offer a satisfaction guarantee on all projects — if the final deliverable does not match the agreed scope, we will revise until it does at no extra cost. Refunds for completed milestones are handled on a case-by-case basis.

Question 16

Do you offer post-launch support?

Accepted Answer

Yes. Every project includes 30 days of complimentary post-launch support covering bug fixes, minor adjustments, and technical questions. Beyond that, we offer monthly maintenance retainers starting at $800/month that include ongoing updates, monitoring, feature additions, and priority support.

Question 17

What is your support response time?

Accepted Answer

For retainer clients, we guarantee response within 4 business hours for standard requests and 1 hour for critical issues (store down, checkout broken). For non-retainer clients, we respond within 1-2 business days. Emergency support is available for all clients at an additional rate.

Question 18

Can I update the store myself after launch?

Accepted Answer

Absolutely. Every store we build is designed for self-management. We use Shopify's section-based architecture so you can update content, add products, change banners, and manage promotions without touching code. We also provide training documentation and a walkthrough session at launch.

Question 19

Do you offer ongoing retainer plans?

Accepted Answer

Yes. Our retainer plans include monthly development hours, priority support, performance monitoring, security updates, and strategic CRO recommendations. Plans start at $800/month and scale based on your needs. Retainers are month-to-month with no long-term contracts required.

Question 20

What if something breaks after launch?

Accepted Answer

During the 30-day post-launch period, all bug fixes are covered at no cost. For retainer clients, bug fixes are always included and prioritized. For non-retainer clients, we offer one-time fix services with transparent pricing. We also set up monitoring and alerting so we often catch issues before you do.

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